Standard Returns & Refunds Policy

Return Period

If you are not satisfied with your purchase, you may return your items free of charge within 30 days of receipt. Returned item(s) will be refunded. Please note that shipping charges will not be refunded.

The returns policy may vary during promotional periods. Please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Eldioa products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other promotions)

For all returns, please contact us using the details below to obtain your return label. Please quote your order number and the item you would like to return, and we will inform you of the next steps upon receipt of your email.

Contact Information:

• Email: support@eldioa.com

• Phone: +86 156 2205 0651

Return Warehouse Address:
Room 201, No. 10, Shanzixia Road, Dakang Community, Yuanshan Subdistrict, Longgang District, Shenzhen

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@eldioa.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at support@eldioa.com with the subject line: MISSING ITEM along with your order number.